BPO - India Edge

India on the top of the list of leading outsourcing destination - Economic Intelligence Unit.

World’s best BPO destination- A.T. Kearney

Most favorite investment destinations- UNCTAD, JETRO, JBIC, Deutsche Bank, EIU etc.

Booming Indian BPO industry is expected to grow at 64% and will employ around 375,000 by   year-end 2005, with most of the expansion witnessed in Banking and Finance domain

“Global outsourcing is likely to increase from $172bn in ’03 to $306bn in ’07 …India could easily hope to increase its revenues from outsourcing from $3.6bn in ’03 to $16bn by ’07”

India’s competitive edge is its ever-growing manpower pool enriched by over 380 universities, 11200 degree colleges, 1500 research institutes, over 200000 engineering graduates, over 300000 science graduates, 2100000 accounts and arts graduates and over 9000 PhDs.

Financial services are expected to experience the hottest growth. No longer is it just entry-level work for Indian players in this service line. Service providers are moving into value-added domains such as insurance claims processing equity research and financial management.

Deloitte Research covering 100 financial services companies indicates that approximately $ 356 billion of their operations and 2 million jobs are expected to be transferred offshore over the next five years and 15% of the global cost will shift offshore. More than 73% of the top US executives outsource at least one business process. Out of these 41% were outsourcing finance and accounting services.

According to a survey by Gartner, 78% of midsize business ( msb) respondents that have experience with BPO are outsourcing or plan to outsource one or more of their HR processes. Beyond HR, 16% of MSBs are either outsourcing or planning to outsource finance and accounting processes.

Worldwide ITES – BPO spending by region, 2002–06

(Figures in $ million)

Indian ITES-BPO- Projected Growth

Source: NASSCOM