Q. What are the benefits of outsourcing work to offshore back office?
Using virtual workforce, your business can benefit from increased productivity, faster turnaround, ability to handle more clients, up to 30-50% savings in current costs, ability to manage repetitive tasks e.g. tax returns and most importantly, offshore back office will enable you to focus on your core areas such as consulting and business development.

Q. How is outsourced data sent from Overseas and back?
Data is sent back and forth over a secure private leased line  The data is then processed here, amidst strict security measures and then uploaded to the client’s server. Web-based work can also be carried out. We have extensive leased lines which enables us to undertake high volumes of work. We also offer data centre facility, using our secure state-of-the art servers.

Q. How does your offshore back office staff get trained in client & firm processes, accounting practices and relevant Tax laws?
Your offshore back office in India has several Chartered Accountants, which are equivalent to US Certified Public Accountants are professionals with strong foundations in accounting & finance that are trained for US Tax laws.

Q. What is the turnaround time for something like an individual tax return (1040)?
With 10-12 hrs. time differential working to your advantage TAT can be as per mutually agreed terms and your specific need.

Q. Should I tell my client that offshore staff would be processing their work?
This is entirely your choice. We try to be as transparent as possible in the process, with final delivery (review & audit) still done by USA based CPA/Tax preparer firm.

Q. How do I communicate with my offshore back office staff ?
We offer you licensed File Transfer Software and a secure Virtual Private Network (VPN) connectivity and a Toll Free helpdesk number to assist you in whatever way possible.

Q. Do I have control over my client data ?
You are always in control of your client’s files & data. The physical paper & files never leave your office. The electronic data is in files and is locked under your authenticated username & password.

Q. What measures does my offshore back office takes to secure my clients’ personal confidential information ?
For physical security in your offshore back office delivery center, several measures have been undertaken. There are no printers, floppy disks or other removable storage media allowed in the premises. Staff within our delivery center, is also screened & frisked regularly by on-site security personnel to ensure that no data ever leaves the building. We have 24X7 CC cameras with recording facility are in place and access to data server is restricted by use of swipe cards. All our employees are bound by confidentiality & non-disclosure agreements.

Q. How can I get a pilot or demo going ?
We offer free of cost 20 hrs. pilot without any obligation. You will receive all information required to undertake a controlled, guided trial.

Q. What software are being used by Virtualsource INOX DC ?
We would normally use the software of your choice including Quickbooks, Peachtree, Sage, Visma, Lacerte, Turbotax, and others. Software utilized by us could include your proprietary or customized software.