INOXGSL

Overview

Customer Contact Services

Back Office Services

Quality Framework

Research & Analytics

Quality Framework

Our quality management is based on CIM (Continuous Improvement model). All agents / teams are mapped to specific parameters. The laggards are provided special focus to improve. The objective is to build all the people into same quality standard for the process to deliver consistent quality.

Continuous Improvement Model

Focus on Individuals
Consistent definition of drivers for success across the organization
Focus on building to consistent performers using statistical techniques
First level supervisor's performance key focus of management

Quality Check
Perform quality checks on a valid sample size
Measure performance against benchmarks identified for the process

Cause Analysis & Monitoring Measures
Analyze Root cause of errors/defects.
Solutions and Monitoring measures are worked out and deployed

Process Improvement Task Forces
Task Forces formed in project mode to regularly improve critical delivery parameters and to constantly drive productivity enhancement